Terms of Service

These terms apply between Docquo [company name] and the accounting or bookkeeping firm that creates an account ("you"). They're governed by the law of England and Wales.

The service

Docquo lets you send clients secure links to upload quarterly records, track progress and send reminders. It is not HMRC-recognised MTD software and does not submit anything to HMRC — it collects records for use in your existing MTD software.

Your account

• The account owner is responsible for who they invite and the roles they give.
• Keep passwords and upload links confidential. Revoke a link if you think it has been shared with the wrong person.
• You must have a lawful basis to collect your clients' data and tell them how you use it.

Acceptable use

Don't use the service for anything unlawful, to send marketing or bulk email, or to upload malware. We may suspend accounts that put the service or other users at risk.

Automated checks

Document flags are automated suggestions and can be wrong. You remain responsible for reviewing records before relying on them.

Fees

Prices are shown on our website and are exclusive of VAT. New firm accounts have a 14-day free trial, with no card required, starting at sign-up. After an unpaid trial ends, the account becomes read-only, but viewing, downloads and exports remain available. Starter allows 50 active clients and Practice allows 200; exceeding the allowance prevents new requests. Annual pricing is ten times the monthly price (two months free). Payments are not yet available. [Payment and cancellation terms to be added when payments launch.]

Your data

You own your data. You can export it at any time, and delete your account from Settings (data is erased 30 days later). Our handling of client data is described in the Data Processing note, which forms part of these terms.

Availability and liability

We aim for high availability but don't guarantee the service will be uninterrupted. To the extent the law allows, our total liability is limited to the fees you paid in the 12 months before a claim, and we're not liable for indirect losses. Nothing limits liability that can't legally be limited.

Changes and ending

We'll give reasonable notice of material changes. You can stop using the service at any time.